FAQ
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express, UnionPay debit and credit cards, as well as PayPal, Apple Pay and Google Pay.
Q: How long will it take to receive my order?
A: Our delivery time is usually 8-12 days from the date of purchase. The handling will take 1-3 days while the delivery will take 5-9 days. Please note that delivery times may vary depending on your location and other factors beyond our control.
Q: Do you offer international shipping?
A: At this time, we only shipped to the United States.
Q: Can I return or exchange an item?
A: Yes, we offer a 30-day return policy. Please see our Refund Policy page for more information.
Q: How can I track my order?
A: You will receive a confirmation email with your tracking information once your order has been shipped.
Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that the change can be made if the order has already been shipped.
Q: How can I contact customer service?
A: You can contact us by email at info@thecrystally.com We strive to respond to all inquiries within 24-48 hours.
Q: Do you offer wholesale pricing?
A: Yes, we offer a wholesale program. Please see our Wholesale Inquiry page for more information.
Q: How can I become an affiliate?
A: We offer an affiliate program. Please see our Affiliate Marketing Inquiry page for more information.
Thank you for choosing Crystally. If you have any other questions or concerns, please do not hesitate to contact us at info@thecrystally.com